| 000 | 00410cam a2200169 4500 | ||
|---|---|---|---|
| 001 | COU21867 | ||
| 008 | 120401t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0566085380 | ||
| 020 | _a9780566085383 | ||
| 100 | _aSarah Cook | ||
| 245 | _aMeasuring Customer Service Effectiveness | ||
| 260 | _bGower Publishing, Ltd. | ||
| 500 | _aBook | ||
| 500 | _aMonograph | ||
| 650 | _aHuman Resources | ||
| 942 | _cBKSTD | ||
| 999 |
_c80595 _d80595 |
||