000			01931nam a2200469 i 4500
001			278011
003			StDuBDS
005			20241122200410.0
006			m|||||o||d||||||||
007			cr |||||||||||
008			210111r20162007flua fob 001|0|eng|d
020			_a9781315358130 (ebook) : _cNo price
020			_zNOISBN
040			_aStDuBDS _beng _cStDuBDS _erda _epn
050		4	_aR727.3
060		4	_aW 84.1
082	0	4	_a610.6'96 _223
100	1		_aStainsby, Karen, _eauthor.
245	1	0	_aDevelop your interpersonal and self-management skills : _ba practical resource for healthcare administrative and clerical staff / _cKaren Stainsby ; foreword by Mari Roberts. _h[electronic resource]
264		1	_aBoca Raton : _bCRC Press, _c2016.
300			_a1 online resource (viii, 141 pages) : _billustrations (black and white)
336			_atext _2rdacontent
336			_astill image _2rdacontent
337			_acomputer _2rdamedia
338			_aonline resource _2rdacarrier
500			_aPreviously issued in print: Oxford: Radcliffe, 2007.
504			_aIncludes bibliographical references and index.
520	8		_aAimed at all healthcare professionals, including administration and clerical staff, particularly those with direct patient contact, this easy to comprehend book covers angry, upset and abusive patients (and visitors).
521			_aSpecialized.
588			_aDescription based on online resource; title from PDF title page (viewed on January 11, 2021).
650		0	_aMedical personnel and patient.
650		0	_aInterpersonal communication.
650		0	_aCommunication in medicine.
650		0	_aSelf-management (Psychology)
650		2	_aProfessional-Patient Relations. _95494
650		2	_aCommunication. _91366
650		2	_aSelf-Management. _96085
776	0	8	_iPrint version : _z9781846191077
856			_u#gotoholding _yAccess resource
942			_cEBOOK
997			_aKORTEXT
999			_c82561 _d82561