| 000 | 00563cam a2200229 4500 | ||
|---|---|---|---|
| 001 | 9781444159851 | ||
| 008 | 090401t2012 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781444159851 | ||
| 082 | _a658.812 MAC | ||
| 100 | _aMcLanachan, Di | ||
| 245 | _aSuccessful customer care in a week | ||
| 260 |
_a _bTeach Yourself Books, _c2012 |
||
| 490 | _aTeach Yourself | ||
| 500 | _aCustomer Services | ||
| 650 | _aManagement | ||
| 650 |
_aMarketing _93979 |
||
| 650 | _aCustomer Service | ||
| 942 |
_cBKSTD _n0 |
||
| 994 | _a6.99 | ||
| 996 | _a123p. | ||
| 997 | _a0 | ||
| 999 |
_c87841 _d87841 |
||