| 000 | 00475cam a2200181 4500 | ||
|---|---|---|---|
| 001 | 0101337027 | ||
| 008 | 090401t1996 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0101337027 | ||
| 082 | _a352 GRE | ||
| 245 | _aThe citizen's charter - five years on: a report to mark five years of the charter programme | ||
| 260 |
_aLondon : _bHmso, _c1996 |
||
| 490 | _aCommand Paper | ||
| 490 | _a3370 | ||
| 500 | _aCharter Mark | ||
| 942 |
_cBKSTD _n0 |
||
| 996 | _aIX, 82p | ||
| 997 | _a0 | ||
| 999 |
_c88305 _d88305 |
||