| 000 | 00513cam a2200217 4500 | ||
|---|---|---|---|
| 001 | 9781444151503 | ||
| 008 | 090401t2012 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781444151503 | ||
| 082 | _a658.812 PIL | ||
| 100 | _aPilbeam, Sarah | ||
| 245 | _aOCR customer service NVQ level 2 | ||
| 260 |
_a _bHodder Education, _c2012 |
||
| 500 | _aQCF | ||
| 650 | _aManagement | ||
| 650 |
_aMarketing _93979 |
||
| 650 | _aCustomer Service | ||
| 942 |
_cBKSTD _n0 |
||
| 994 | _a21.99 | ||
| 996 | _a219p. | ||
| 997 | _a0 | ||
| 999 |
_c88613 _d88613 |
||