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| 001 | 9780814420324 | ||
| 008 | 090401t2012 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780814420324 | ||
| 082 | _a658.812 EVE | ||
| 100 | _aEvenson, Renee | ||
| 245 | _aPowerful phrases for effective customer service: over 700 ready-to-use phrases and scripts that really get results | ||
| 260 |
_a _bAmacom, _c2012 |
||
| 500 | _aCustomer Care | ||
| 650 | _aManagement | ||
| 650 |
_aMarketing _93979 |
||
| 650 | _aCustomer Service | ||
| 942 |
_cBKSTD _n0 |
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| 994 | _a10.99 | ||
| 996 | _ax, 294p. | ||
| 997 | _a0 | ||
| 999 |
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