| 000 | 00724cam a2200241 4500 | ||
|---|---|---|---|
| 001 | 0071493042 | ||
| 008 | 090401t2008 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0071493042 | ||
| 082 | _a302.2 BEN | ||
| 100 | _aBenjamin, S. F. | ||
| 245 | _aPerfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations and challenging personalities | ||
| 260 |
_aMaidenhead : _bMcGraw-Hill, _c2008 |
||
| 500 | _aCommunication | ||
| 500 | _aCommunication skills | ||
| 500 | _aAssertiveness | ||
| 500 | _aDifficult situations | ||
| 500 | _aLeadership | ||
| 500 | _aConversation | ||
| 650 |
_aCommunication _91366 |
||
| 942 |
_cBKSTD _n0 |
||
| 994 | _a9.99 | ||
| 997 | _a0 | ||
| 999 |
_c92030 _d92030 |
||