000 00338cam a2200133 4500
001 9780080464190
008 150129t2007 xxu||||| |||| 00| 0 eng d
020 _a9780080464190
100 _aPardey, David
245 0 _aManaging customer service
260 _aABERDEEN :
_bAberdeen University Press
_c2007
942 _cBKSTD
999 _c9219
_d9219