000			01817cam a2200361 4500
001			0113313055
008			090401t2011 xxu||||| |||| 00| 0 eng d
020			_a0113313055
082			_a658 AXE
100			_aHunnebeck, Lou
100			_aRudd, Colin
100			_aLacy, Shirley
100			_aHanna, Ashley
100			_aLloyd, Vernon
245			_aITIL service design.
250			_a2nd ed.
260			_aLondon : _bTSO, _c2011
500			_aComputer industry-Customer services-Management
500			_aElectronic office machine industry-Customer services-Management
500			_aService design
500			_a2nd ed. / [Lou Hunnebeck, author ; Colin Rudd, mentor ; Shirley Lacy, project mentor ; Ashley Hanna, technical continuity editor].
500			_a""Best Management Practice.""
500			_a""2011 ed.""
500			_aNew ed. of: Service design / Vernon Lloyd, Colin Rudd, 2007.
500			_a"9780113313051 (pbk.);Service design;2nd ed. / [Lou Hunnebeck, author ; Colin Rudd, mentor ; Shirley Lacy, project mentor ; Ashley Hanna, technical continuity editor].;""Best Management Practice."";""2011 ed."";New ed. of: Service design / Vernon Lloyd, Colin Rudd, 2007.;Includes bibliographical references and index."
520			_aIncludes bibliographical references and index."
942			_cBKSTD _n0
985			_aISBN and ISSN note;Title proper, parallel title and other title information note;Edition;General notes;General notes;General notes;Bibliography and index note
986			_aSBN;TIT;EDN;GEN;GEN;GEN;BIB
996			_axi, 442 p. : ill. ; 28 cm.
997			_a0
999			_c96119 _d96119