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Service operations management : improving service delivery.

Johnston, Robert [1953-]

Service operations management : improving service delivery. - Fifth edition - Upper Saddle River : Pearson 2020 - 1 volume ; 27 cm (pbk)

ISBN: 9781292064468

Universal Decimal Class. No.: 658

North WestKnowledge and Library Services

Service operations management : improving service delivery.

North West
Knowledge and Library Services