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Service operations management : improving service delivery. (Record no. 13695)

MARC details
000 -LEADER
fixed length control field 00681cam a2200241 4500
001 - CONTROL NUMBER
control field 9781292064468
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 210122t2020 xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781292064468
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER
Universal Decimal Classification number 658
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Johnston, Robert [1953-]
245 #0 - TITLE STATEMENT
Title Service operations management : improving service delivery.
250 ## - EDITION STATEMENT
Edition statement Fifth edition
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Upper Saddle River :
Name of publisher, distributor, etc. Pearson
Date of publication, distribution, etc. 2020
300 ## - PHYSICAL DESCRIPTION
Extent 1 volume ; 27 cm (pbk)
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Customer services-Management
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Service industries-Management
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Shulver, Michael
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Slack, Nigel
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Clark, Graham [1949-]
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book, Standard Loan (4 weeks)
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Class number Barcode Date last seen Price effective from Koha item type
        East Cheshire NHS Library East Cheshire NHS Library Main Shelves 25/09/2023 52.99   658 JOH S16476 25/09/2023 25/09/2023 Book, Standard Loan (4 weeks)
        East Cheshire NHS Library East Cheshire NHS Library Main Shelves 25/09/2023 52.99   658 JOH S16486 25/09/2023 25/09/2023 Book, Standard Loan (4 weeks)