What are cookies?

Cookies are small text files placed on your browser by websites. They help make websites work, or work more efficiently. They also "remember" some of your preferences, so you don't have to set a preference again every time you switch to a different page on the same website.

If cookies are a concern for you, you may like to regularly clear your cookies on your browser or use a private browser mode. Check your browser settings for these options.

Essential cookies

Here is the list of essential cookies used on the Koha online catalogue.

Some of these depend on settings chosen by the library team; therefore all the cookies listed may not apply to this site.

Storage	Name	Value	Expiration	Description
Cookie	CGISESSID	Session ID	Until logout or end of session	Session cookie
Cookie	KohaOpacLanguage	Language code	3 years	Stores the language the user selected, so the online catalog will appear in that same language the next time it is visited.
Cookie	form_serialized form_serialized_limits	Search terms and limits	End of session or when the advanced search page is accessed again.	jQuery cookie. Stores search terms and limits of the last advanced search. Set when an advanced search is submitted.
Cookie	search_path_code	ads (fewer) or exs (more)	End of session or when the advanced search page is accessed again.	jQuery cookie. Related to serialized_form* cookies. Stores if the advanced search form was used with 'More options' or 'Fewer options'.
Cookie	num_paragraph	Count of search options added	End of session or when the advanced search page is accessed again.	jQuery cookie. Used to store the number of created options when user selects 'More options' in advanced search to increase search boxes.
Cookie	bib_list	List of record IDs (biblionumbers) separated by /	End of session or until the cart is emptied.	Stores cart contents in the online catalog. Set when records are added to the cart for the first time.

Non-essential cookies

The library team may create additional cookies. These are optional and will require your agreement before they are used.

If any non-essential cookies are created, they will appear below.

Normal view MARC view ISBD view

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation

Blunt, Carolyn [1976-]

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation - Chichester : John Wiley & Sons [2013] - xii, 238 pages : illustrations ; 24 cm (hbk)

ISBN: 9781118662670

Subjects--Topical Terms:
Management

Universal Decimal Class. No.: 658.812

Privacy policy - Membership Terms & Conditions - About us

North WestKnowledge and Library Services

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation

North West
Knowledge and Library Services