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Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation (Record no. 14431)

MARC details
000 -LEADER
fixed length control field 00749cam a2200229 4500
001 - CONTROL NUMBER
control field 9781118662670
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 210310t2013 xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781118662670
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER
Universal Decimal Classification number 658.812
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Blunt, Carolyn [1976-]
245 #0 - TITLE STATEMENT
Title Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Chichester :
Name of publisher, distributor, etc. John Wiley & Sons
Date of publication, distribution, etc. [2013]
300 ## - PHYSICAL DESCRIPTION
Extent xii, 238 pages : illustrations ; 24 cm (hbk)
650 ## - SUBJECT HEADINGS
Subject heading Management
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Customer services
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Consumer satisfaction
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Customer relations-Management
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Hill-Wilson, Martin [1954-]
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book, Standard Loan (4 weeks)
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Class number Barcode Date last seen Price effective from Koha item type
        East Cheshire NHS Library East Cheshire NHS Library Main Shelves 25/09/2023 19.99   658.812 BLU S12294 25/09/2023 25/09/2023 Book, Standard Loan (4 weeks)