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Business process mapping : improving customer satisfaction /

Jacka, J. Mike.

Business process mapping : improving customer satisfaction / J. Mike Jacka and Paulette J. Keller. - xv, [1], 300 p. : ill. ; 24 cm.

ISBN: 9780471079774

Subjects--Topical Terms:
Management information systems.
Customer relation.

North WestKnowledge and Library Services

Business process mapping : improving customer satisfaction /

North West
Knowledge and Library Services