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Business process mapping : improving customer satisfaction / J. Mike Jacka and Paulette J. Keller.

By:

Jacka, J. Mike

Contributor(s):

Keller, Paulette J

Description: xv, [1], 300 p. : ill. ; 24 cmISBN:

9780471079774

Subject(s):

List(s) this item appears in: MCHFT - Quality Improvement

Holdings ( 1 )

Holdings
Item type	Home library	Class number	Status	Notes	Date due	Barcode
Book, Standard Loan (4 weeks)	Mid Cheshire NHS Library Main Shelves	658.812 JAC (Browse shelf(Opens below))	Available			36151415

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Business process mapping : improving customer satisfaction / J. Mike Jacka and Paulette J. Keller.

North West
Knowledge and Library Services