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Dealing with Demanding Customers : How to Turn Complaints into Opportunities /

Martin, David.

Dealing with Demanding Customers : How to Turn Complaints into Opportunities / David Martin. - [192]p ; 23cm. - Institute of Management Series. .

ISBN: 0273607294

Subjects--Topical Terms:
Customer complaints.

North WestKnowledge and Library Services

Dealing with Demanding Customers : How to Turn Complaints into Opportunities /

North West
Knowledge and Library Services