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Dealing with Demanding Customers : (Record no. 60593)

MARC details
000 -LEADER
fixed length control field 00513nam a2200169 a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 090401t1994 xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0273607294
099 #1 - LOCAL FREE-TEXT CALL NUMBER (OCLC)
Classification number 658.812 MAR
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Martin, David.
245 10 - TITLE STATEMENT
Title Dealing with Demanding Customers :
Remainder of title How to Turn Complaints into Opportunities /
Statement of responsibility, etc. David Martin.
300 ## - PHYSICAL DESCRIPTION
Extent [192]p ;
Dimensions 23cm.
650 #0 - SUBJECT HEADINGS
Subject heading Customer complaints.
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE
Uniform title Institute of Management Series.
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN)
a .b11737207
b multi
c n
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book, Standard Loan (4 weeks)
998 ## - LOCAL CONTROL INFORMATION (RLIN)
Cataloger's initials, CIN (RLIN) 125523
First date, FD (RLIN) 125523
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Class number Barcode Date last seen Cost, replacement price Price effective from Koha item type Public note
        Mid Cheshire NHS Library Mid Cheshire NHS Library Main Shelves 08/02/2016 0.00   658.812 MAR 36151380 06/11/2023 0.00 21/09/2022 Book, Standard Loan (4 weeks)