Dealing with Demanding Customers : (Record no. 60593)
000 -LEADER | |
---|---|
fixed length control field | 00513nam a2200169 a 4500 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 090401t1994 xxu||||| |||| 00| 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 0273607294 |
099 #1 - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
Classification number | 658.812 MAR |
100 1# - MAIN ENTRY--PERSONAL NAME | |
Personal name | Martin, David. |
245 10 - TITLE STATEMENT | |
Title | Dealing with Demanding Customers : |
Remainder of title | How to Turn Complaints into Opportunities / |
Statement of responsibility, etc. | David Martin. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | [192]p ; |
Dimensions | 23cm. |
650 #0 - SUBJECT HEADINGS | |
Subject heading | Customer complaints. |
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
Uniform title | Institute of Management Series. |
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
a | .b11737207 |
b | multi |
c | n |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | Book, Standard Loan (4 weeks) |
998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
Cataloger's initials, CIN (RLIN) | 125523 |
First date, FD (RLIN) | 125523 |
Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Class number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type | Public note |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Mid Cheshire NHS Library | Mid Cheshire NHS Library | Main Shelves | 08/02/2016 | 0.00 | 658.812 MAR | 36151380 | 06/11/2023 | 0.00 | 21/09/2022 | Book, Standard Loan (4 weeks) |