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Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations and challenging personalities

Benjamin, S. F.

Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations and challenging personalities - Maidenhead : McGraw-Hill, 2008

Communication Communication skills Assertiveness Difficult situations Leadership Conversation

ISBN: 0071493042

Subjects--Topical Terms:
Communication

Dewey Class. No.: 302.2 BEN

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North WestKnowledge and Library Services

Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations and challenging personalities

North West
Knowledge and Library Services