ITIL continual service improvement.
Lloyd, Vernon Wheeldon, David Lacy, Shirley Hanna, Ashley
ITIL continual service improvement. - 2nd ed. - London : TSO, 2011
Computer industry-Customer services-Management Electronic office machine industry-Customer services-Management Continual service improvement 2nd ed. / [Vernon Lloyd, author ; David Wheeldon, mentor ; Shirley Lacy, project mentor ; Ashley Hanna, technical continuity editor]. ""Best Management Practice."" ""2011 ed."" New ed. of: Continual service improvement, 2007. "9780113313082 (pbk.);Continual service improvement;2nd ed. / [Vernon Lloyd, author ; David Wheeldon, mentor ; Shirley Lacy, project mentor ; Ashley Hanna, technical continuity editor].;""Best Management Practice."";""2011 ed."";New ed. of: Continual service improvement, 2007.;Includes bibliographical references and index."
Includes bibliographical references and index."
011331308X
658 AXE
ITIL continual service improvement. - 2nd ed. - London : TSO, 2011
Computer industry-Customer services-Management Electronic office machine industry-Customer services-Management Continual service improvement 2nd ed. / [Vernon Lloyd, author ; David Wheeldon, mentor ; Shirley Lacy, project mentor ; Ashley Hanna, technical continuity editor]. ""Best Management Practice."" ""2011 ed."" New ed. of: Continual service improvement, 2007. "9780113313082 (pbk.);Continual service improvement;2nd ed. / [Vernon Lloyd, author ; David Wheeldon, mentor ; Shirley Lacy, project mentor ; Ashley Hanna, technical continuity editor].;""Best Management Practice."";""2011 ed."";New ed. of: Continual service improvement, 2007.;Includes bibliographical references and index."
Includes bibliographical references and index."
011331308X
658 AXE