MARC details
| 000 -LEADER |
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| fixed length control field |
01817cam a2200349 4500 |
| 001 - CONTROL NUMBER |
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| control field |
011331308X |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
090401t2011 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
011331308X |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
658 AXE |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Lloyd, Vernon |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Wheeldon, David |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Lacy, Shirley |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Hanna, Ashley |
| 245 ## - TITLE STATEMENT |
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| Title |
ITIL continual service improvement. |
| 250 ## - EDITION STATEMENT |
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| Edition statement |
2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
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| Place of publication, distribution, etc. |
London : |
| Name of publisher, distributor, etc. |
TSO, |
| Date of publication, distribution, etc. |
2011 |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Computer industry-Customer services-Management |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Electronic office machine industry-Customer services-Management |
| 500 ## - GENERAL NOTE |
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| General note |
Continual service improvement |
| 500 ## - GENERAL NOTE |
|---|
| General note |
2nd ed. / [Vernon Lloyd, author ; David Wheeldon, mentor ; Shirley Lacy, project mentor ; Ashley Hanna, technical continuity editor]. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
""Best Management Practice."" |
| 500 ## - GENERAL NOTE |
|---|
| General note |
""2011 ed."" |
| 500 ## - GENERAL NOTE |
|---|
| General note |
New ed. of: Continual service improvement, 2007. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
"9780113313082 (pbk.);Continual service improvement;2nd ed. / [Vernon Lloyd, author ; David Wheeldon, mentor ; Shirley Lacy, project mentor ; Ashley Hanna, technical continuity editor].;""Best Management Practice."";""2011 ed."";New ed. of: Continual service improvement, 2007.;Includes bibliographical references and index." |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc. |
Includes bibliographical references and index." |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Book, Standard Loan (4 weeks) |
| Suppress in OPAC |
No |
| 985 ## - |
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| -- |
ISBN and ISSN note;Title proper, parallel title and other title information note;Edition;General notes;General notes;General notes;Bibliography and index note |
| 986 ## - |
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| -- |
SBN;TIT;EDN;GEN;GEN;GEN;BIB |
| 996 ## - |
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| -- |
xi, 246 p. : ill. ; 28 cm. |
| 997 ## - |
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| -- |
0 |
