Strategic customer care : an evolutionary approach to increasing customer value and profitability (Record no. 1691)
000 -LEADER | |
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fixed length control field | 00388cam a2200133 4500 |
001 - CONTROL NUMBER | |
control field | 0471643424 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 030401t1999 xxu||||| |||| 00| 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 0471643424 |
080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
Universal Decimal Classification number | 658.812 |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | Brown, Stanley A |
245 #0 - TITLE STATEMENT | |
Title | Strategic customer care : an evolutionary approach to increasing customer value and profitability |
260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
Place of publication, distribution, etc. | Ontario : |
Name of publisher, distributor, etc. | Wiley |
Date of publication, distribution, etc. | 1999 |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | Book, Standard Loan (4 weeks) |
Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Class number | Barcode | Date last seen | Price effective from | Koha item type |
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Mersey and West Lancashire NHS Library (St Helens and Knowsley) | Mersey and West Lancashire NHS Library (St Helens and Knowsley) | Main Shelves | 25/09/2023 | 658.812 BRO | T020034 | 25/09/2023 | 25/09/2023 | Book, Standard Loan (4 weeks) |