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Powerful phrases for effective customer service: over 700 ready-to-use phrases and scripts that really get results (Record no. 88910)

MARC details
000 -LEADER
fixed length control field 00598cam a2200217 4500
001 - CONTROL NUMBER
control field 9780814420324
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 090401t2012 xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780814420324
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 EVE
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Evenson, Renee
245 ## - TITLE STATEMENT
Title Powerful phrases for effective customer service: over 700 ready-to-use phrases and scripts that really get results
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.
Name of publisher, distributor, etc. Amacom,
Date of publication, distribution, etc. 2012
500 ## - GENERAL NOTE
General note Customer Care
650 ## - SUBJECT HEADINGS
Subject heading Management
650 ## - SUBJECT HEADINGS
Subject heading Marketing
9 (RLIN) 3979
650 ## - SUBJECT HEADINGS
Subject heading Customer Service
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book, Standard Loan (4 weeks)
Suppress in OPAC No
994 ## -
-- 10.99
996 ## -
-- x, 294p.
997 ## -
-- 0
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Class number Barcode Date last seen Price effective from Koha item type
        East Lancashire Hospitals - Royal Blackburn Hospital NHS Library East Lancashire Hospitals - Royal Blackburn Hospital NHS Library Main Shelves 27/11/2012   658.812 EVE TB14646 18/11/2024 18/11/2024 Book, Standard Loan (4 weeks)