MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01817cam a2200361 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
0113313055 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
090401t2011 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0113313055 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658 AXE |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Hunnebeck, Lou |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Rudd, Colin |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Lacy, Shirley |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Hanna, Ashley |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Lloyd, Vernon |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
ITIL service design. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
London : |
| Name of publisher, distributor, etc. |
TSO, |
| Date of publication, distribution, etc. |
2011 |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Computer industry-Customer services-Management |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Electronic office machine industry-Customer services-Management |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Service design |
| 500 ## - GENERAL NOTE |
|---|
| General note |
2nd ed. / [Lou Hunnebeck, author ; Colin Rudd, mentor ; Shirley Lacy, project mentor ; Ashley Hanna, technical continuity editor]. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
""Best Management Practice."" |
| 500 ## - GENERAL NOTE |
|---|
| General note |
""2011 ed."" |
| 500 ## - GENERAL NOTE |
|---|
| General note |
New ed. of: Service design / Vernon Lloyd, Colin Rudd, 2007. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
"9780113313051 (pbk.);Service design;2nd ed. / [Lou Hunnebeck, author ; Colin Rudd, mentor ; Shirley Lacy, project mentor ; Ashley Hanna, technical continuity editor].;""Best Management Practice."";""2011 ed."";New ed. of: Service design / Vernon Lloyd, Colin Rudd, 2007.;Includes bibliographical references and index." |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
Includes bibliographical references and index." |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Book, Standard Loan (4 weeks) |
| Suppress in OPAC |
No |
| 985 ## - |
|---|
| -- |
ISBN and ISSN note;Title proper, parallel title and other title information note;Edition;General notes;General notes;General notes;Bibliography and index note |
| 986 ## - |
|---|
| -- |
SBN;TIT;EDN;GEN;GEN;GEN;BIB |
| 996 ## - |
|---|
| -- |
xi, 442 p. : ill. ; 28 cm. |
| 997 ## - |
|---|
| -- |
0 |
