Business process management and the balanced scorecard: using processes as strategic drivers
Publication details: Chichester : John Wiley 2007ISBN:- 9780470047460
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658.4092 VAN Writers on leadership | 658.409222 DAF The leadership experience | 658.4560246 HAL How to present at meetings | 658.51 SMI Business process management and the balanced scorecard: using processes as strategic drivers | 658.812 WOO Customer service S/NVQ level 3 | 808 COR Writing for health care professionals | 808.06637 ROS The mature student's guide to writing |