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ITIL service design.

By: Publication details: London : TSO, 2011Edition: 2nd edISBN:
  • 0113313055
DDC classification:
  • 658 AXE
Summary: Includes bibliographical references and index."

Computer industry-Customer services-Management

Electronic office machine industry-Customer services-Management

Service design

2nd ed. / [Lou Hunnebeck, author ; Colin Rudd, mentor ; Shirley Lacy, project mentor ; Ashley Hanna, technical continuity editor].

""Best Management Practice.""

""2011 ed.""

New ed. of: Service design / Vernon Lloyd, Colin Rudd, 2007.

"9780113313051 (pbk.);Service design;2nd ed. / [Lou Hunnebeck, author ; Colin Rudd, mentor ; Shirley Lacy, project mentor ; Ashley Hanna, technical continuity editor].;""Best Management Practice."";""2011 ed."";New ed. of: Service design / Vernon Lloyd, Colin Rudd, 2007.;Includes bibliographical references and index."

Includes bibliographical references and index."